Refund policy

DELIVERY

We deliver throughout Europe (excluding the United Kingdom and Switzerland).

We remind you that our lamps have a type C plug, compatible with the plugs of most European countries (excluding the United Kingdom, Ireland, Cyprus, and Malta).

 

RETURN

If a delivered Product does not fully meet your satisfaction, you may return it in its original packaging within fourteen (14) days from the date of receipt of the order. Returned products that are incomplete, damaged, or defective will not be refunded; returns must be made in their original and complete condition (packaging, accessories, instructions).

Return shipping costs are the responsibility of the Customer.

Before any return, you must complete the withdrawal form below and send it to contact@archibalda.com:

I hereby notify you of my withdrawal from the sale of the item below:

 

We remind you that the Product must be returned in its original packaging, in perfect condition, unused, and with all possible accessories. In addition to the returned Product, the return package must also include a letter specifying the Customer's exact and complete contact details (name, first name, address), as well as the order number, and the original purchase invoice so that we can identify you for the refund.